Before partnering with Asendio, b_smart, a growing customer support provider, faced a common challenge in scaling people development: there was no structured training material, no standardized onboarding, and limited resources for skill development.

New hires often learned directly on the job, leading to inconsistencies in performance, longer ramp-up times, and uneven service quality across teams.

To drive sustainable growth, b_smart needed a complete learning foundation - one that would standardize onboarding, build essential communication skills, and prepare employees for the fast-paced customer experience environment.

Designing the Complete Learning Journey

Together with Asendio's Learning Design team, b_smart took its first major step toward building a structured and engaging learning ecosystem.

The result was a comprehensive learning journey designed to guide every new hire from day one to full performance readiness - with a clear focus on skill-building, engagement, and growth.