© Copyright asendio 2025
© Copyright asendio 2025

Sunrise, one of Switzerland's leading telecommunications providers, is known for its commitment to technical excellence and superior customer service. To maintain these standards and empower its growing Technical Support Team, Sunrise sought a modern, scalable, and engaging e-learning solution. The goal was to improve the way agents acquired and retained complex technical knowledge while enhancing customer experience (CX) skills through interactive, hands-on learning.
Before collaborating with Asendio, Sunrise's technical training program faced several challenges:
As a result, the training process was time-consuming, inconsistent across teams, and less effective in sustaining learner motivation or knowledge retention.
To address these challenges, Sunrise partnered with asendio to design and deliver a complete interactive e-learning ecosystem for its Technical Support Team.
Over 100 e-learning course materials were crafted and developed, incorporating a diverse mix of media and instructional design methodologies to maximize learning impact.
The content suite included:
short, focused segments that simplify complex technical concepts into easily digestible lessons.
interactive simulations of real customer interactions to build empathy, communication, and problem-solving skills.
step-by-step video guides for hands-on technical training.
designed to reinforce key learnings and encourage active participation
Each learning asset was built to engage, educate, and empower - turning passive training into a highly immersive learning experience.




Behind the success of this learning ecosystem stood a well-defined content creation workflow that combined structure, collaboration, and creativity. Each step of the process ensured that the final materials were accurate, engaging, and aligned with Sunrise's training goals.
This collaborative workflow ensured that every course followed the same journey - from concept to delivery - resulting in a consistent, high-quality learning experience.
The asendio collaboration resulted in a measurable transformation in the learning culture and performance of the Sunrise Technical Support Team:
These outcomes positioned Sunrise's learning ecosystem as a model for modern, interactive training in the telecommunications industry - where technical precision meets exceptional customer experience.
By partnering with asendio, Sunrise successfully reinvented its technical learning framework - transitioning from static, text-heavy training to an interactive, multimedia-driven experience.
With over 100 dynamic learning assets, a structured content creation workflow, and measurable performance improvements, the Sunrise Technical Support Team is now equipped to deliver faster, smarter, and more customer-centric support than ever before.


