In today's fast-moving customer experience (CX) industry, traditional onboarding and training methods often fall short of keeping employees motivated, engaged, and ready for the fast pace of service operations.
For SPEEEX, a rapidly expanding leader in customer experience solutions, this challenge was critical. New hires faced information overload, inconsistent engagement, and at times, early disengagement - even before their first working day.
To maintain high standards and scale sustainably, SPEEEX needed a modern learning ecosystem - one that could accelerate onboarding, strengthen capability, and nurture a culture of continuous learning and growth.
To meet these needs, SPEEEX partnered with Asendio, integrating its AI-driven Learning Experience Platform (LXP) to transform its approach to learning and employee development.
With Asendio, SPEEEX introduced personalized learning paths, microlearning, and smart coaching to create a more engaging, efficient, and performance-oriented training experience.
Key innovations include:
SPEEEX's New Hire Orientation Program is at the heart of its learning transformation.
The program features 13 interactive courses combining technical knowledge with the development of critical soft skills, such as:
Delivered through multimedia lessons, real-world simulations, and reflective exercises, this onboarding experience gives new hires the confidence and clarity they need to succeed from day one.
Gamified learning and smart coaching ensure that employees stay motivated while building a deeper understanding of customer engagement best practices.
One of the biggest success stories has been the evolution of coaching.
Through asendio's Smart Coaching, SPEEEX turned traditional post-training evaluations into continuous, data-informed performance coaching.
Supervisors now receive actionable insights on employee progress, strengths, and development areas – allowing them to provide targeted, real-time support.
As a result, coaching sessions have become more meaningful, focusing not only on performance metrics but also on personal growth, communication style, and emotional intelligence.
The impact has been clear: higher motivation, stronger communication quality, and a measurable boost in key customer service outcomes.
Coaching has become one of the most successful and transformative elements of the entire learning ecosystem.
Beyond onboarding, SPEEEX is committed to continuous learning through refresh courses available to all employees.
These modules ensure knowledge stays current and relevant across all operational levels. The refresh content includes:
This ongoing approach ensures that learning doesn’t stop after onboarding – it evolves with the business and the people behind it.
Most importantly, SPEEEX has built a sustainable learning culture - one that empowers employees to continuously improve, stay compliant, and deliver exceptional customer experiences.
"The time between a new hire's offer and their first day is a low-engagement danger zone that often leads to first-day ghosting.
With Asendio's digital onboarding, smart coaching, and refresh learning programs, SPEEEX has turned that phase into a time of excitement, connection, and growth keeping new hires engaged and inspired even before day one."
By integrating AI-powered learning, continuous coaching, and compliance-driven development, SPEEEX has redefined how learning happens in the customer service space.
The result is a smarter, more human, and more agile workforce - ready to grow, adapt, and succeed in a rapidly evolving industry. This transformation positions SPEEEX not just as a service provider, but as a true learning organization - one that thrives through innovation, empathy, and excellence.
