Challenge
Traditional onboarding methods often struggle to keep up with the rapid pace of customer service demands, and on frequent basis end up by employee ghosting.
As a fast-growing leader in customer service, SPEEEX recognized the need to elevate its learning approach to keep pace with industry demands and empower its workforce. With rapid expansion and evolving customer expectations, the company sought a smarter, more efficient way to enhance employee development, boost productivity, and create a culture of continuous learning.
Solution
By integrating Asendio's AI-driven learning platform, SPEEEX transformed its training programs into a dynamic and highly personalized experience.
Personalized learning paths, interactive microlearning, and real-time coaching empowered employees to engage with role-specific content tailored to their unique learning styles, skill levels, and career goals. This adaptive approach fostered continuous skill development, improved knowledge retention, and enhanced overall efficiency. In addition, SPEEEX has automated the onboarding process for its CX Advisors through Asendio, streamlining their transition into the organization. The onboarding program consists of microlearning modules designed to deepen advisors' knowledge of products and processes. They are also introduced to gamification, creating an engaging and dynamic learning experience that keeps them motivated and inspired as they transition into production spaces. By cultivating a more engaging and responsive learning environment, SPEEEX has accelerated employee proficiency, boosted job satisfaction, and supported long-term professional growth. The shift to AI-powered training has positioned the company to adapt seamlessly to evolving industry demands, driving both individual and organizational success.
The time between a new hire's offer and their first day is a low-engagement "danger zone" that makes it easy for new hires to quit before they start. But first-day ghosting is largely preventable. Below are the benefits of digitalizing your CX onboarding via Asendio.
contact@asendio.io
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